60-day money-back guarantee from Removely
At Removely, your satisfaction is our top priority. That's why we're proud to offer you a 60-day money-back guarantee when you purchase a Removely IPL device. If you are not satisfied with the product or the results within 60 days of purchase on our official website, you can return it for a refund of the prorated purchase price.
To ensure fair implementation of the return policy, we recommend that users adhere to the usage recommendations provided in the instructions for use for just under a month before submitting a return request. We also recommend extending the personal trial period to the full 45 days, as everyone is different and the treatment may take longer for the results of the IPL treatment to become visible. If the period of use is less than 45 days or if the period of use recommended in the instructions for use is not adhered to, the right of return is considered null and void.
If you have any concerns or questions about IPL, our products or anything else, please do not hesitate to contact our customer service team at info@removely.de.
Requirements for returns
- To request a return and refund, please contact us directly at info@removely.de.
- Returns must be approved in advance for a refund or exchange. Merchandise returned without prior authorization cannot be accepted and you may be responsible for all associated shipping costs.
- The device you wish to return must be in the same condition in which you received it. This means it must be undamaged and in its original packaging. Failure to comply with these conditions may result in additional costs or make it impossible to return the product.
- The request for return must be made within 60 days of the date of purchase.
- To initiate the return process, please provide the following information by e-mail:
- Your order number.
- Provide a valid reason for your return or exchange. Indicate the number of products you wish to return.
- If you want an exchange, please specify the model.
- You must provide clear photos of the product(s) that are detailed enough for us to assess their condition.
- If you have kept the original packaging, these photos must also be included so that we can assess the condition.
- If you have not kept the original packaging, please state this clearly in the email and we will investigate your case further.
We do not accept returns of goods under the following conditions:
| 1 | Any product that was not purchased from removely.de |
| 2 | Any product returned without the original packaging and accessories, including retail packaging, manuals, cables and any other goods originally supplied with the product. |
| 3 | Any product that shows physical damage or obvious misuse by the user. |
| 4 | Any product that appears stained (scratches, food or oil stains, etc.) |
| 5 | Orders that last longer than 60 days from the date of purchase. |
100% refund
Goods that can be returned and refunded at no cost to the customer must meet the following conditions：
- Faulty goods that are damaged, broken or soiled on arrival.
- Goods delivered with the wrong plug or in the wrong color (not due to personal subjective feelings).
- Orders that are canceled prior to shipment to the customer.
Return criteria fee
In order to ensure fast and hassle-free shipping, minimize unforeseen costs, and responsibly evaluate and recycle returned merchandise, we may need to charge a return fee. This fee covers the cost of return shipping and restocking and may vary depending on the order status and condition of the returned item(s).
| Status of the order/goods | Risk charge rate |
| Package(s) canceled in transit |
10% of the total value of the original order(s). Includes restocking fee and shipping fee. |
| Package(s) that have not been opened and have fully intact, undamaged original packaging and accessories. |
10% of the total value of the original order(s). Including the restocking fee and the shipping fee. |
| The package(s) has/have been opened, the product(s) has/have been used, and the entire contents of the box are undamaged. | 50% of the total value of the original order(s). Including the restocking fee and shipping fee. |
About the return process
- Contact us: Contact us via email. After approval, we will inform you about the next steps
- Refund process: Your refund will be issued to your original payment method once we confirm that your package meets the return standards. Please allow 3-7 business days for the refund to reach your bank account (processing time may vary by bank).
IMPORTANT: We can only accept returns or exchanges for goods sold on removely.co.uk. If you purchased your goods from Amazon, Ebay or an authorized retailer, please contact the respective retailer to arrange a return or exchange.
Defective products
Removely products are thoroughly tested before they reach our customers to ensure the highest quality. Nevertheless, products may be damaged during transportation or due to other unforeseen circumstances. If you receive a damaged product, please do not use it and take a photo immediately as evidence. Send the photo to our customer service department, who will immediately arrange a replacement delivery. Please also return the damaged product to help us identify and rectify the problem and prevent a recurrence of the incident.
Cancellation of the order
To cancel your order, please contact our customer service team at info@removely.de.