Help & Contact

If you are not satisfied with your Removely IPL device, you can return it within 60 days of purchase and receive a pro rata refund.

The device must be in perfect working order and in its original packaging. A minimum of 45 days of use according to the instructions is recommended.

Send us an email to info@removely.de with your order number, photos of the device, and the reason for the return.

After inspecting the returned product, the refund will be processed within 3-7 business days using your original payment method.

Contact us at info@removely.de to request a return. Returns without authorization cannot be accepted.

Products without original packaging, accessories, or visible damage due to improper use cannot be returned.

Depending on the condition of the product, return fees of 10–50% of the purchase price may apply.

Once your return is approved, we will send you shipping instructions. The product will be inspected upon receipt.

Yes, please send us photos of the damage so we can arrange a replacement.

You'll notice visible results after just the first 4 weeks. With each subsequent use, you'll notice a significant slowdown in hair growth.

Yes, the treatment is virtually painless! The REMOVELY IPL was specifically developed for a pleasant experience. Many users describe it as a slight, warm tingling sensation.

Each session lasts less than 15 minutes. This short treatment time allows you to integrate smooth skin into your daily routine without much effort.

Absolutely! The Removely IPL is particularly gentle and safe, even for sensitive skin. You can effortlessly use it on various parts of your body without skin irritation or itching.

Yes, we recommend shaving your skin before each treatment to allow the light to reach the hair follicles. This ensures the best results and prevents the hair from blocking the light.

Yes, IPL technology is clinically tested and proven. Removely IPLs are designed to be safe and effective when used according to instructions. For added peace of mind, the device has been expertly reviewed.

The IPL has 999,900 light flashes, which corresponds to a product lifespan of up to 30 years – an investment that definitely pays off!

Yes, you can use IPL almost anywhere, including your face and sensitive areas like your bikini line. However, avoid using it on your genitals, eyes, tattoos, or open wounds.

IPL technology is most effective on light skin and dark hair. People with darker skin should be cautious, as the light may target excess melanin in the skin. The device is not suitable for very dark skin or very light, gray, or red hair.

No, please do not flash directly onto moles or tattoos. Cover these areas during treatment, as the light can cause skin damage.

After the initial treatment phase, the results remain visible for months. With occasional touch-ups, you can enjoy permanently smooth, hair-free skin.

A single laser studio session often costs more than our IPL device. With the Removely IPL, you make a one-time investment in a professional hair removal solution that will last for years, with no recurring costs.

We offer a 60-day money-back guarantee. If you don't see visible results within 60 days, you can simply return the device—riskfree.

We deliver to Germany and Switzerland.

We ship with DHL. Delivery time is usually 2-3 business days.

At Removely you always get free shipping!

Yes, you will receive a tracking number once your order has been shipped.

Contact us with your order number and proof of purchase. We'll help you with the next steps.

Defects in materials and workmanship, no damage caused by misuse or improper handling.

The warranty begins on the date of purchase and expires after 2 years.

We will repair or replace it free of charge if the warranty conditions are met.

Pack the product securely and return it to us. Our team will check whether the defect is covered by the warranty.